Terms and Conditions

Man with Van Islington Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Islington provides removal, transport, and related services to private and business customers. By requesting a quotation, placing a booking, or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Service means any removal, transport, loading, unloading, packing, unpacking, or related service provided by Man with Van Islington.

1.2 Vehicle means any van or other vehicle used by us to provide the Service.

1.3 Goods means the items, boxes, furniture, personal effects, or other property that you ask us to move or handle.

1.4 You and your mean the customer who books or uses the Service, whether an individual, partnership, or company.

1.5 We, us, and our mean Man with Van Islington.

1.6 Contract means the legally binding agreement between you and us, formed when we confirm your booking.

2. Scope of Services

2.1 We provide man and van removal services, including but not limited to collection, loading, transportation, unloading, and delivery of Goods. Additional services may include assistance with packing, furniture disassembly and reassembly, and local moves to or from the Islington area and surrounding locations.

2.2 The exact scope of the Service, including the number of staff, size of Vehicle, anticipated duration, and origin and destination addresses, will be confirmed at the time of booking based on the information you provide.

2.3 Any Services that are not expressly agreed in writing at the time of booking are not included in the price and may incur additional charges if requested on the day, subject to our capacity and agreement.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including addresses, access details, property type, approximate inventory, and preferred dates and times. Quotations are based on the information supplied and may be revised if that information is inaccurate or incomplete.

3.2 Bookings are accepted subject to availability of Vehicles and staff. We reserve the right to refuse or cancel any booking at our discretion, for example due to safety concerns, access issues, or unreasonable demands.

3.3 A booking is not confirmed until we have sent you a written confirmation, which may be provided electronically, and, where required, received any applicable deposit or advance payment.

3.4 It is your responsibility to check that the details in the booking confirmation are accurate and complete. Any discrepancies must be notified to us as soon as possible and before the Service begins.

3.5 If your move involves particular access restrictions, parking limitations, heavy or bulky items, or items of unusual value or fragility, you must disclose this at the time of booking so that we can plan accordingly and advise on any additional charges or requirements.

4. Pricing and Payments

4.1 Prices for our Services may be quoted as hourly rates, fixed fees, or a combination of both. The pricing structure will be made clear at the time of quotation and confirmed in your booking.

4.2 Unless otherwise stated, our prices are exclusive of parking charges, congestion charges, tolls, ferry charges, and any other third party fees applicable to the journey. These may be added to your final invoice if incurred during the Service.

4.3 We may require a deposit or full payment in advance to secure your booking. Any deposit requirements will be confirmed when you book.

4.4 Final payment is due on completion of the Service, unless otherwise agreed in writing. We accept the forms of payment specified at the time of booking. You are responsible for ensuring that you are able to pay in full when payment falls due.

4.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable rate and to recover any costs incurred in pursuing payment, including debt recovery fees and legal expenses.

4.6 If your move takes longer than the estimated time due to factors beyond our control, including but not limited to delays in gaining access, additional Goods not disclosed at the time of booking, or waiting for keys, additional time will be charged at the agreed hourly rate or as otherwise stated in your booking confirmation.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by providing us with clear notice. The amount of notice required and any applicable charges will depend on how close to the service date you cancel.

5.2 If you cancel more than 7 days before the scheduled Service date, any deposit paid may be refunded at our discretion, subject to reasonable administrative charges.

5.3 If you cancel between 7 days and 48 hours before the Service, we reserve the right to retain all or part of your deposit and to charge a cancellation fee of up to 50 percent of the quoted price.

5.4 If you cancel less than 48 hours before the scheduled start time, or if you fail to be present or provide access when our team arrives, we may charge up to 100 percent of the quoted price to cover our costs and loss of work.

5.5 Requests to change the date, time, or scope of the Service are subject to availability and our agreement. We may treat substantial changes as a cancellation and rebooking, in which case the above cancellation terms may apply.

5.6 We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including but not limited to severe weather, Vehicle breakdown, accidents, illness, road closures, or other operational issues. In such cases, we will seek to offer an alternative date or time. Our liability is limited to refunding any payments made for the affected booking if we cannot provide the Service.

6. Your Responsibilities

6.1 You are responsible for ensuring that your Goods are properly packed and protected for transit, unless you have specifically booked a packing service. Fragile or high value items should be clearly marked and brought to our attention.

6.2 You must ensure that we have suitable access to the collection and delivery addresses, including safe parking for our Vehicle. You are responsible for arranging any necessary parking permits or permissions in advance.

6.3 You agree to be present or represented at the collection and delivery addresses during the Service to provide instructions, confirm which items are to be moved, and sign any relevant documentation.

6.4 You must not ask our staff to transport any Goods that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for transport in a standard removal Vehicle. This includes but is not limited to gas cylinders, fuel, chemicals, paint, and waste.

6.5 You are responsible for dismantling and disconnecting any furniture or appliances that cannot be moved in one piece, unless a dismantling service has been agreed as part of your booking.

6.6 You must ensure that all Goods to be moved are ready to load when we arrive, unless packing or preparation forms part of the agreed Service. Delays caused by lack of preparation may incur additional charges.

7. Our Responsibilities

7.1 We will provide our Services with reasonable care and skill and in accordance with these Terms and Conditions.

7.2 We will take reasonable steps to protect your Goods and property during the move, including the use of straps, blankets, and other protective materials where appropriate and available.

7.3 We will endeavour to arrive at the agreed time, but any times given are estimates only. We are not liable for delays caused by traffic, accidents, roadworks, or other circumstances beyond our reasonable control.

7.4 We reserve the right to refuse to move any item that we reasonably believe may be unsafe to handle, excessively heavy, dangerous, or likely to cause damage to property or injury to our staff.

8. Liability for Loss or Damage

8.1 We will be liable for direct loss or damage to Goods arising from our negligence while the Goods are in our care, subject to the limitations and exclusions set out in this section.

8.2 Our liability for any single Item or carton is limited to a reasonable amount, taking into account the age, condition, and value of the Goods, unless you have declared a higher value to us in advance and we have agreed in writing to a different level of liability.

8.3 We are not liable for the following.

(a) Loss or damage arising from your failure to properly pack and protect Goods, unless we have provided a packing service.

(b) Loss or damage to the following items, unless specifically agreed in writing prior to the move: jewellery, watches, money, documents, artwork, antiques, collections, or items of unusual or special value.

(c) Loss or damage caused by wear and tear, gradual deterioration, inherent defects, or pre existing damage.

(d) Damage to Goods or property as a result of moving items at your express instruction against our advice, or where it is not reasonably possible to move the item without risk of damage.

(e) Indirect or consequential loss, such as loss of profit, loss of use, or emotional distress.

8.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Service. You must provide reasonable evidence of the loss or damage, including photographs and details of the affected items.

8.5 Our total liability in respect of any Contract is limited to a reasonable sum, having regard to the price paid for the Service, the nature of the Goods, and any additional cover agreed in writing.

9. Property Damage and Access

9.1 We will take reasonable care to avoid damage to your property, including walls, floors, doors, and fixtures, while moving Goods. However, you should ensure that floors and surfaces are appropriately protected if you are concerned about potential scuffs or marks.

9.2 If access to the property is restricted, involving narrow doorways, stairs, lifts, or other obstacles, you must inform us in advance. We are not liable for damage arising from moving items through such restricted access where this is the only practical route, and you agree that we may reasonably require you to sign a waiver in such cases.

9.3 If we are required to use a lift, you are responsible for obtaining any necessary permissions and ensuring that the lift is suitable and available. We are not liable for any damage to or malfunction of lifts, unless caused by our negligence.

10. Waste, Disposal, and Environmental Regulations

10.1 We operate in accordance with applicable waste and environmental regulations. We are not licensed to remove or transport hazardous waste or controlled materials that require specialist handling or disposal.

10.2 We may agree, by prior arrangement, to take away unwanted items or packaging for disposal. Any such service will be charged separately and will be subject to our assessment of what can be lawfully removed.

10.3 You must not present items for removal that require a specific waste licence or special processing, including but not limited to clinical waste, chemicals, asbestos, or other hazardous substances. If such items are discovered, we may refuse to transport them and may charge reasonable fees for any delay or necessary remedial action.

10.4 Where we agree to dispose of items on your behalf, you confirm that you have the right to dispose of those items and that they do not contain personal data or confidential information. We accept no liability for loss of data or privacy breaches arising from items you ask us to remove.

11. Insurance

11.1 We maintain insurance appropriate to our business activities. Details can be provided on request.

11.2 Our insurance cover is subject to the policy terms, conditions, and exclusions. You are responsible for arranging additional insurance if you require a higher level of protection for your Goods than that which we provide.

12. Force Majeure

12.1 We are not liable for any delay or failure to perform the Service where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, accidents, road closures, strikes, public disturbances, or failure of utilities.

12.2 If a force majeure event occurs, we will inform you as soon as reasonably practicable and may suspend or reschedule the Service. If the Service cannot reasonably be provided, our liability is limited to refunding any payments made for the affected booking.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our Service, you should raise the issue with our representative on the day, if possible, so that we have an opportunity to address it immediately.

13.2 If a complaint cannot be resolved at the time, you should submit a written complaint within 7 days of completion of the Service, giving full details of your concerns and any supporting evidence.

13.3 We will acknowledge your complaint and aim to respond within a reasonable period, usually within 14 days. We may request further information or evidence to help us investigate.

13.4 We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved by negotiation, either party may pursue its legal remedies in accordance with the governing law set out below.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between you and us are governed by and interpreted in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, the Contract, or the provision of our Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or part of the Service, provided that we remain responsible for the performance of our obligations to you.

15.4 We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force on the date we confirm your booking.

15.5 These Terms and Conditions, together with the details set out in your booking confirmation, constitute the entire agreement between you and us in relation to the Service and supersede any prior understandings or agreements.