Privacy Policy

Man with Van Islington Privacy Policy

This Privacy Policy explains how Man with Van Islington collects, uses, stores, shares and protects personal data relating to customers and prospective customers in the Islington area. It also describes the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Islington customers and enquiries within our service area, whether you contact us online, by message, or by any other method.

1. Data Controller

Man with Van Islington is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

2. Personal Data We Collect

We collect and process different types of personal data about you depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, address, service address, pick-up and drop-off locations, billing address, and any other addresses relevant to the service.

Contact information such as your preferred communication channels and any other contact details you choose to share when you request a quote or book a service.

Booking and service information such as details about your move or collection, inventory descriptions, dates and times of services, instructions you provide, access details for properties and any notes required to complete the service safely and effectively.

Payment and transaction data such as records of payments made and payment amounts. Card or bank details are handled only through secure payment providers and are not stored by us when processed by those providers.

Communications and correspondence including messages, service queries, feedback, reviews, complaints and any other information you choose to provide when communicating with us.

Technical and usage data where applicable, such as information about your interaction with our website or online booking tools, including basic device and browser information, and records of your consent preferences.

3. How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us with a question, provide feedback or otherwise interact with us. We may also collect data when you visit our website or use any online forms or tools we provide. In some cases, we may receive personal data about you from third parties, such as comparison or marketplace platforms where you have requested that your details be shared with us, or from business partners involved in coordinating your move.

4. Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We use your personal data to provide our services, including to create and manage your booking, plan and carry out collections and deliveries, communicate with you about your service, issue invoices and process payments, and handle any changes or cancellations.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing and improving our services, keeping records, preventing fraud or misuse, ensuring the security of our operations, and contacting you about similar services that may be of interest to you, where permitted by law.

Legal obligations. We process certain data to comply with legal and regulatory requirements, such as accounting and tax rules, record-keeping obligations and responding to requests from public authorities where we are legally required to do so.

Consent. Where required by law, we rely on your consent to process personal data, for example for certain types of marketing communications. You can withdraw your consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide removal and transportation services that you request, including planning routes, allocating vehicles and personnel, and carrying out your move or collection safely and efficiently.

To communicate with you about quotes, bookings, changes to services, service confirmations, reminders, follow up messages and customer support.

To manage our relationship with you, including handling feedback, complaints, refunds and disputes.

To maintain accurate business and financial records, including invoices, payment records and service logs.

To improve our services, processes and customer experience, such as through internal analysis and quality control.

To send you information about services that are similar to those you have previously used, where permitted by law and subject to your right to opt out.

To protect our business, our staff and our customers, including preventing misuse of our services and addressing safety or security concerns.

6. Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors who support the operation of our business, such as providers of booking and scheduling tools, payment processing services, customer relationship management systems, secure data storage, email or messaging services and IT support. These processors are contractually required to process your data only on our instructions and to protect it appropriately.

Professional advisers such as accountants, legal advisers and auditors where this is necessary for legitimate business and compliance purposes.

Public authorities or law enforcement agencies where we are required to do so by law or where it is necessary to protect our rights, the rights of our customers or the safety of others.

In limited circumstances, we may share data with other transport or logistics partners where necessary to deliver your service, for example when coordinating multi-part moves, while ensuring appropriate protection of your personal data.

7. International Transfers

Our core services are provided within the United Kingdom. If we ever transfer personal data to a country outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent measures, to protect your personal data in accordance with data protection law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting or reporting requirements, and resolve any disputes. In general, booking and transaction records are kept for a period consistent with applicable legal and tax requirements, after which they are securely deleted or anonymised. Communications and enquiry records may be kept for a shorter period, where appropriate, to respond to your queries and manage our relationship with you. When personal data is no longer needed, we will take reasonable steps to delete or anonymise it securely.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to personnel who need it for their role, using secure systems for storing and transmitting data where applicable, and regularly reviewing our security practices. While no system can be guaranteed as completely secure, we work to maintain a level of security appropriate to the risks associated with our processing of your data.

10. Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected and we are not required to retain it.

Right to restriction. You can ask us to restrict the processing of your data in certain circumstances, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object. You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You always have the right to object to direct marketing and to withdraw any consent you have given.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve any concerns directly.

11. Policy Scope and Updates

This Privacy Policy applies to all Man with Van Islington customers and prospective customers within our service area, regardless of how you contact us or book our services. We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make significant changes, we will take reasonable steps to inform you. The updated version will apply from the date it is made available.

12. How To Contact Us About Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach Man with Van Islington.